Information We Collect

Contact and Project Details

When you reach out to us for consultation or services, we collect basic contact information including your name, email address, phone number, and physical address where our services will be provided. We also gather details about your project requirements – room dimensions, light conditions, existing décor elements, and your design preferences. This information helps us create floral arrangements that genuinely work for your specific environment.

Property and Environmental Information

For accurate service delivery, we may collect photographs of your spaces, notes about environmental conditions like sunlight exposure and humidity levels, and details about any allergies or sensitivities that might affect plant selection. Sometimes clients share images of arrangements they admire or styles they'd like to avoid – all of this helps us understand what you're looking for.

How We Use Your Information

The information you provide serves several practical purposes in delivering our services. We use it to design floral arrangements suited to your specific environment, schedule installation and maintenance visits, send care instructions and seasonal recommendations, and process payments for services rendered.

• Creating customized design proposals that match your aesthetic preferences and space requirements
• Coordinating delivery and installation schedules that work with your availability
• Sending maintenance reminders and care tips specific to the plants in your arrangements
• Processing invoices and maintaining records for warranty and service history purposes
• Following up on satisfaction and addressing any concerns about current arrangements

We may occasionally send information about seasonal options or design trends that align with your expressed preferences. You can opt out of these communications anytime – we won't take it personally, and it won't affect your service quality.

Data Storage and Security

Your information is stored on secure servers located in Azerbaijan, with backup systems that protect against data loss. We use encryption for sensitive information like payment details, and access to client data is restricted to team members who need it for providing services.

Our physical offices at 106 Yahya Bakuvi St in Baku maintain secure document storage for any paper records, though we've transitioned most operations to digital systems. Staff members sign confidentiality agreements, and we conduct regular reviews of who has access to what information.

What We Do to Protect Your Data

1. Implement secure authentication systems requiring strong passwords and regular updates for all team accounts
2. Maintain current security software and conduct vulnerability assessments on our systems
3. Train staff on data handling practices and privacy requirements specific to Azerbaijan regulations
4. Use encrypted communication channels for sharing sensitive project details or payment information
5. Regularly backup data to prevent loss while ensuring backup systems maintain the same security standards

Your Rights Regarding Personal Data

Under Azerbaijan data protection laws, you have specific rights about the information we hold. You can request to see what data we've collected about you, ask us to correct any inaccurate information, request deletion of your data when our service relationship ends, or withdraw consent for communications you previously agreed to receive.

If you want to exercise any of these rights, contact us at info@thinkixa.com or call +994124946986. We'll respond within 15 business days with either the requested information or an explanation if there are legitimate reasons we need to retain certain data.

Information Sharing and Third Parties

We don't sell or rent your personal information to anyone. Period. However, we do work with specific service providers who help us deliver our services, and they may have access to certain information in limited circumstances.

All third parties we work with are required to maintain confidentiality and use your information only for the specific purpose we've engaged them for. They're not permitted to use your data for their own marketing or other purposes.

Data Retention Periods

We keep your information for as long as necessary to provide services and meet legal requirements. Active client data remains accessible during our working relationship and for two years after your last service, allowing us to reference previous work if you return for additional projects.

After this period, we archive records in secure storage for an additional three years to comply with Azerbaijan business record requirements. Following the total five-year period, data is securely deleted unless you've requested otherwise or legal obligations require longer retention.

Financial records related to payments and invoices are retained for seven years in accordance with Azerbaijan tax regulations, even if other project data has been deleted.

Cookies and Website Data

Our website uses basic cookies to remember your preferences and improve your browsing experience. We don't use extensive tracking or advertising cookies. The information collected through our website includes pages viewed, time spent on site, and referring sources – standard analytics that help us understand which content is most useful.

You can disable cookies through your browser settings, though this may limit functionality on certain parts of our website. Our contact forms work without cookies enabled, so you can always reach us even with strict privacy settings.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur in how we handle data. When updates are made, we'll post the revised policy on our website with a new "Last Updated" date. For substantial changes that affect how we use your information, we'll notify active clients directly via email.

Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, contact us to discuss your concerns or request data deletion if you prefer to discontinue services.